#socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Overall, 67% of employees would recommend working at Stonewater to a friend. To get a job at Stonewater, browse currently open positions and apply for a job near you. Copyright Stonewater. You can update your choices at any time in your settings. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Read 1 more review about Stonewater. Remote/Work from Home position. stonewater customer promise. stonewater customer promise. Perpetrator accommodation removing the cause of harm . PDF Graduate Recruitment Pack Dec 2020 - thegemprogramme.com Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. These agencies . Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. FAQs - The Stonewater Customer hubb Right to Buy for housing association tenants By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Today is all about celebrating and recognising great customer service and the people who deliver it. Put simply, if you want to make a positive difference, working in housing is for you! We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Stonewater has announced the promotions of two customer experience directors to its management team. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Housing - but different BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. stonewater customer promise The findings from these events will be published in the next few months watch this space! Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. stonewater customer promise. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. If it matters to our customers it matters to us." How can we deliver good, quality, and affordable homes to the people wh Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. stonewater customer promise - apnaswarg.com Stonewater Customer Service Reviews | Glassdoor This is based on anonymous employee reviews submitted on Glassdoor. How ready are you? https://lnkd.in/eskQbV8D If you are reporting an emergency, please do not utilize this means of communication. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Does Stonewater offer an employee assistance or workplace counselling program? LEARN MORE WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. For all general enquries, including queries about your agreement, paying your rent etc. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. STONEWATER PROPERTIES - Impak Solutions Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Call your management office directly or the local authorities at 911. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. by chloe calories quinoa taco salad. stonewater customer promise. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. If it matters to our customers it matters to us." *?00120 4! #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Listed on 2023-03-03. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Pan Sussex priority alignment with Brighton and Hove We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. Interviewers were very welcoming and made me feel at ease. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : cscl star vessel flag autism and narcissism differences. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." I will raise any outstanding repair you have with the team and they should be in touch. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. 2 Stonewater reviews. Comprehensive. Day 5 of #NCSW2022 is Customer Service Recognition Day! endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Not to mention all the roles that make a business function, in HR, Finance and IT. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater Roofing | Reviews | Better Business Bureau Profile We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. ;R?q:40? We think we could be the perfect match for you too but which way will you swipe? Job specializations: Customer Service/HelpDesk. You're family. Or you can send us a message on our website. stonewater customer promise - isgho-sup.com Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream stonewater customer promise - hanoutapp.com Our Customer Commitments - The Stonewater Customer hubb There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. ^Alex. stonewater customer promise. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Stonewater on LinkedIn: #ncsw2022 #customerpromise #discoverstonewater CLS Sicherheit - Sicherheitsfachkraft Wien. stonewater customer promise. Stonewater Customer, The Energy Coalition, Wins Award for Innovative Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Online/Remote - Candidates ideally in. Select Accept to consent or Reject to decline non-essential cookies for this use. Twitter - @StonewaterUk. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Over the last three months weve carried out a whopping. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. stonewater customer promise Transparency . Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Stonewater Career: Working at Stonewater | Glassdoor You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Changes won't be saved until you sign up for an Enhanced Profile subscription. Use this form to let us know about incidents of anti-social behaviour. 09/27/2022. We manage around 32,500 homes in England for over 70,000 customers . Stonewater Financial Integrity. hbbd```b``5 L@E) $3H@i Copyright Stonewater. Stonewater did an excellent job of communicating before, during and after our recent roofing job. California Insurance License #0G51436. Our customer commitments are the service standards weve set with you. Stonewater is a leading social housing provider. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. (Usernames and Passwords are Case-Sensitive). Customer APP ID: stonewater. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . The Customer Complaint Panel who are they and what do they do? We'll assume you're ok with this, but you can opt-out if you wish. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Read Customer Service Reviews of www.stonewater.org - Trustpilot Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Keeping customers safe and delivering quality services to you really matters to us. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Questions were not too difficult and it felt very relaxed. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%.