Unhelpful Customer Service not prepared to engage or help with simple requests. Stay away. not great. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Choose euro tunnel best service. Tripadvisor performs checks on reviews. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. If you make an amendment request through My Account the amendment fee is only 10/10. All the above incident has been recorded with the police. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Incredibly unhelpful. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. I should have stayed with you ! With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Channel House It is impossible to contact them and they are basically holding my money! saved me almost 50% of the amount I have recently been having to pay for this journey. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Wait does that mean I can retrospectively change the terms to every contract I've entered into? Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Find out what it's like onboard the ferries before you travel. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. . DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Anyone can write a Trustpilot review. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Booking a ferry online is cheap, easy and fast with Direct Ferries. Find ports, routes and lots of useful information to help you plan your trip. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Our customer support team will be happy to help. I would recommend that no one uses Direct ferries. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Kind regards, Maya from Direct Ferries. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or ), Sailings to and from over 178 Countries and Islands. How can this be possible. Please note that we can be contacted through our contact form on our website. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Hi all. All the information you need on ticket changes, cancellations and refunds is here. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. All rights reserved. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. If you are outside of Athens (e.g. Booked Algeciras to Tangier Med recently using FRS. The process also differs if you have already checked in online and got your boarding card. Having help to step onto and off the boats were very helpful and appreciated. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All in all a terrible experience. Needed to change tickets. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. I immediately tried to cancel but of course they are refusing to allow that. CT17 9TJ I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. This website uses cookies to help us process your bookings as well as customise and improve your experience. I am writing to seek your support and look at this matter with sensitivity and compassion. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. No additional administration fees will be charged. Haven't found an answer to your question? The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. I have NOT picked up my ferry tickets. If I misspell my name, is correction required? Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. The money being shown on day 5 as having been taken by FerriesDirect. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Date of experience: March 2022. Please don't hesitate to contact us, if you have any queries. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. According to Desaru Coasts website, therell also be a bus station coming soon. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Stay away!! Our original booking made in January for April was cancelled by the ferry company. ***. Thanks. having to cancel the chair, which then allows you to book a cabin. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. It's a workaround but WAY cheaper than cabs. So now I just lost my money, because of their incompetence. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. P&O Ferries Traveler beware. We did so with Britanny Ferries. My service experience was awful. If the delay is more than double the times set out above, Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Would recommend at all cost, better buy is straight from actual company. No refund will be given. 100% of travellers recommend this experience. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. So cross. NEVER we got any mail of you. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. How do we get a confirmation? -10 min from Costa da Caparica by car -8 min from Cova do We often link to other websites, but we can't be responsible for their content. Compare prices, times and shipping companies for your ferry using our price search. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Verification can help ensure real people write reviews about real companies. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! They charged me 79.00 to cacel a booking. With some ferry companies we'll be able to With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Do you mean direct ferries are trying to alter the contract or the op?. Go directly to the companies providing the ferries. three hours for a journey of between eight and 24 hours. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Dont understand that. Googled other phone numbers - all disconnected. shocking service. Anyone can write a Trustpilot review. You can also discover ports and routes available. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. But, although they sent a confirmation, they make it clear that it's not a ticket. Rent-to-own and financing options allow you to get the trailer you need within your budget. Please note: prices rise as space becomes less available. If your question isn't answered then please Contact Us. Bought wrong ticket because they shower wrong results. The website is also easy to use. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Prices are life and always changing. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Refunds are always issued to the same credit / debit card that you used for your booking. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. or submit an enquiry. Thousands of top-named brands Direct Ferries - More We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. With our quick and simple ferry finder tool, finding a Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.