Customer Service Hours Contact Phone. Be sure to have two identifying pieces of information from the following list: BancPass does not initiate charges to your account. Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. No you cant registration is done at the tax office in Harris county you can register pick up your toll tag at the toll authority office or handle other matters regarding the toll system, 1855 S Sam Houston Tollway Houston, TX 77060. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. Shift: 7am-3pmMust Be Bilingual. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Hours may vary based on the business needs of the HCAO. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. You are still responsible to pay for all of the toll charges for trips taken prior to deactivating the account. The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . 3,107,130 Active TxTags as of March 1, 2023. Log in to manage your EZ TAG account. Call Center [HCTRA] $15.75 /hr. However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. Harris County Toll Road Authority employees earn $28,000 annually on average, or $13 per hour. x We use cookies to ensure that we give you the best experience on our website. Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldnt afford the risk of a citation being sent to my rental car company. There is a $2 charge for reloading your tag. Sugar Land, TX 77479. If you used a toll road after closing or deactivating your account, the toll agency that manages the road you drove will send you a violation or pay-by-mail notice if you do not have a funded account. For example, if a User wants to reload $20, the User will be charged $22. HCTRA Harris County Toll Road Authority. Email Address. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. Users can view their account balance via the BancPass phone app. DONATE NOW! When a Users balance gets low (around $5), BancPass automatically sends a text message to the mobile phone number on file to alert the User of a low balance. place i need to cancell all the service thank you. doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Harris County Toll Road Authority. Last Modified May 6, 2020. Please put the word VIOLATION on the subject line. Houston, Texas, United States. Use the EZ TAG lanes today! If i have to pay somthing place contact me. We'll be seeing you at 6:30 p.m. at Sherman Elementary! Phone Numbers. .hmg-jb-btn-primary, a.hmg-jb-btn-primary,.hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { Toll Sticker (sometimes called a transponder, toll tag or RFID tag), Instructions for how to place your sticker on the vehicles windshield, Instructions for registering your account and license plate, The phone number registered to the account. /* only load jQuery if not present */ TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. . Research owner contact information as needed. .hmg-jb a:hover, .hmg-jb a:focus { Text message rates may apply. Referrals increase your chances of interviewing at Harris County by 2x. https://sprod-m.hctra.org/FAQs/What_is_a_Toll_Violation#! } Where can I get my cash reloadable BancPass Toll Sticker? established on your HCTRA.org log in. If you need assistance, please contact Customer Service. color: #376d7d; . Bilingual Customer Service Representative at Harris County Toll Road Authority Houston, Texas, United States. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. .script("/js/nouislider.min.js").wait() Proficiency with technology and tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint. I got an invoice or violation notice for a vehicle that had a BancPass Toll Sticker, what should I do? Jan 2023 - Present2 months. Also note in the email your BancPass Toll Sticker number. (Enter less keywords for more results. Sep 2015 - Dec 20172 years 4 months. Haddington Central Tenants and Residents Association (HCTRA) Feb 2019 - Present4 years 2 months. } The staff responds very quickly and with details. Find information on toll roads, closures, and rates. The new system keeps penalties capped, and only assess late fees monthly, not for each transaction. Ripoff Report on: Hctra - Harris county toll road authority abusive charges uethical business tactics poor customer service unfairness bully houston texas. .hmg-jb .apply-progress-bar li.active > a:before { Please read this page for more information on HCTRA.org's language translation. How do I contact METRO about their HOT lanes? Mon Friday 7:30 AM 5:30 PM. https://wprod-m.hctra.org/TranslationDisclaimer#! The information is transmitted to the Toll Operators Back Office or processing center. BancPass users will be charged the electronic toll tag discounted rate. Please be ready to provide the vehicle . | Wilshire North Houston Hours/. 3rd Shift 11pm-7am Non-Bilingual or Bilingual. In recognition of Independence Day, HCTRA customer service call center and administrative offices will be closed Friday, July 3. Business operations will resume Monday, July 6. var jb_url_lower = jb_url.toLowerCase(); Important: All applicants must complete the assessment. This is largely a sedentary role that requires standing or sitting for prolonged periods, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, repetitive motions requiring dexterity such as keyboarding that may include the wrists, hands, and/or fingers, communicating with others to exchange concepts and information, problem-solving, decision-making, organization, the ability to read/write, and the ability to manage workplace stressors such as adversarial interactions. Get notified about new Customer Service Representative jobs in Houston, TX. Elite 2023. Chicago, Illinois. What happens if I fail to register my License Plate as required? Funds are available immediately and you may drive the road after reloading. Business operations will resume Monday, January 3, 2022. Posted: 02/16/2023 Industry: Customer Care Job Number: CP4743741216 Pay Rate: 15.75. Please contact Customer Service at 281-875-3279 or visit any EZ TAG Store. I ve recommended Resource Staffing to others numerous times, and they were hired and remain working to this day. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. These simple steps can help customers avoid the hassle and surprise of receiving a bill for unpaid tolls in the mail! Howeveryou identify and whatever your background, we encourage you to apply today. Social . NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Harris County Toll Road Authority, Developer: Harris County Toll Road Authority, Website: Visit Harris County Toll Road Authority Website. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. They charged my account 2 times within the same minute . - Leading role in building up and improving . We currently are hiring for 2 different shifts for the HCTRA Assistant Dispatcher to join the HCTRA . The person in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones. Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. .hmg-jb .noUi-connect, .hmg-jb .noUi-handle, .hmg-jb input[type=checkbox]:checked+span:before, .hmg-jb input[type=radio]:checked+span:before { If you fail to register your license plate you will be responsible for all violation charges and additional fees as assessed by the toll agency. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to . We will resume normal operations Tuesday, December 27. } How is Harris County Toll Road Authority rated? .script("/js/hmgjb-script.js?v=4.3.21").wait(); Bellaire, Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. How do I change the License Plate number registered to my BancPass Toll Sticker? For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . #jb-user-account-nav>li.active>a { Prefer to pay as you go, and Pay your way? var jb_url = 'careers.resourcestaffing.com'; Overview of CSC complaint handling. Customer service is terrible. for HCTRA (VEC)$15.75/hr. .hmg-jb-bg-primary .hmg-jb-btn-primary, .hmg-jb-bg-primary .hmg-jb-btn-primary.active, .hmg-jb-bg-primary .hmg-jb-btn-primary.focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:active, .hmg-jb-bg-primary .hmg-jb-btn-primary:focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:hover { Got logged out, and when I tried to log back in only one time, my account was locked for an hour due to too many incorrect login attempts. Why isnt my app updating my tolls? Please include the detailed page showing the license plate, time/location and toll amount. It is now July 21, and still no transponders. .hmg-jb-bg-primary { Resource Staffing s team has not let me down once with our staffing needs. Does doxo process payments for all Harris County Toll Road Authority services? doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. Full Name. Users can even use credit cards to replenish their account. .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { If you continue, you agree with our policy statement. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. when I called back in to make the payment I was met with a horrible customer service rep that treated me so bad I had to just ask . Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job . What do I do if my vehicle or Tag is lost or stolen? . Your real card info stays hidden. They understand our culture and the positions we have open and provide candidates the fit it well. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Friday, December 31, 2021 for New Year's Eve. You can contact them directly by phone at 281-875-3279. } background: #376d7d; We will resume normal business hours on Monday, February 22. Located in downtown Houston, the Harris County Attorney's Office represents Harris County government, the Harris County Flood Control District, the Harris County Toll Road Authority, and the . Copyright 2023 College Recruiter, Inc. | Privacy Policy | Terms of Use, This is an invitation from Resource Staffing to take the HCTRA E-Skills Assessments by clicking on the following link: https://es.eskill.com/es/quiz?testId=fa6db38336b6cb07, The assessment will begin only after you've logged in and read the instructions, Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page. Learn about Harris County Toll Road Authority culture, salaries, benefits, work-life balance, management, job security, and more. HCTRA cares about your comments & concerns. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Must be able to adapt to dynamic, quickly changing telecommunications environment. Users can also reload online via the BancPass website: https://www.bancpass.com/reload/. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. . This page includes FAQs related to the BancPass Toll Sticker and also information specific to your local Toll Operator such as new road openings, electronic conversions, system issues, and any other information our Users need to know! How is the BancPass Toll Sticker program different from other toll tag programs?? Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . I ve enjoyed working with my recruiter, and if I have any questions they are there to help. This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. What a useless bureaucracy. . Accountable for call quality, attendance, and adherence to work schedule results. For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. The office staff are helpful, polite, encouraging. .hmg-jb-mobile-footer-nav>li>a { Learn about doxo and how we protect users' payments. I dont want to contineue with the service We are a Recognized Tenants Organization (RTO) with East Lothian Council, ELHA . Useful Information for HCTRA Customers . Please check with other tolling agencies directly for questions about their policies and programs. } Ability to comply with office training requirements. Mar 01 2023. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Manage your account with automatic text reminders and the BancPass mobile app. What If deactivate my BancPass Toll Sticker? No endorsement has been given nor is implied. Log in to manage your EZ TAG account. Houston, Texas 77021 var queue = $LAB Ability to problem solve, organize, and prioritize assignments to meet deadlines. The BancPass Starter Kit includes the following: When a User drives the road, the RFID chip in the toll tag is detected and read. It is important to address a notice that has been sent in error as soon as possible before it ages and escalates to collections. Last Modified May 6, 2020. The best way to manage your account is by downloading the app. Discover which options are the fastest to get your customer service issues resolved.. Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. } Some Toll Operators have billing delays. Corporate Headquarters I can't find my paper bill. } Visit CareerBliss to research Harris County Toll Road Authority salaries, reviews and benefits. Please contact customer support if you require additional assistance. You can unsubscribe from these emails at any time. Registering your License Plate provides a backup means of identifying your vehicle if, for example, your transponder fails. Prepare and . Last Modified May 6, 2020. The BancPass phone app allows users to register new tags, view all toll charges, & check account balances. And Use The Features That www hctra org login Offers On Their Portal. To reload the account, a User can simply take the Reload card to any participating retailer and reload using cash or debit. The Harris County Toll Road Authority (HCTRA) operates toll roads within the Greater Houston Metropolitan region through the use of EZ TAG. Also, some trainers are not the most helpful, some can be rude and you cannot be a minute . Pursuant to the Texas Transportation Code, Chapter 284, the owner or renter of record (not necessarily the driver) of a vehicle that passes through a toll facility is responsible for payment of. 9 followers 9 connections. 2023 Texas Department of Transportation. Customer Service Representative (Former Employee) - Houston, TX - July 6, 2021. it is a good job if you like working from 9-5 and a decent pay with decent benefits and if you also want to stay long term in a career this is a job for it. Simply call the customer service department at 866-978-5061. 2277 Plaza Drive, Suite 600 HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! BancPass does not require a minimum balance be maintained. Toll Operators have different rules, laws, and requirements for driving their roads. The Harris County Toll Road Authority (HCTRA) customer service call center, administrative offices, and EZ TAG stores will be closed Friday, December 23 through Monday, December 26 in recognition of the Christmas holiday. Listed below are our top recommendations on how to get in contact with EZ TAG. $27K Customer Service Representative Average Salary at Harris County Toll Road Authority in the United States (17 salaries)-$1K (3%) less than national . However you identify and whatever your background, we encourage you to apply today. W. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday - Friday during normal business hours. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. For roadside . Optional For Hilton Honors related questions or issues. Also Known as: HCTRA. They found me something that really suited my personality and the type of work I like and they found it fast! Password reset instructions will be sent to your email address if it has an associated account. this toll road is operated by different agencies. background-color: #376d7d; Get a free Virtual Credit Card to signup for Subscriptions. You'll need to update your log-in credentials. Reach out to the HCTRA team using the information below. Customer Service. If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. You will be responsible for charges incurred up to the time that BancPass is notified. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Call EZ TAG customer service faster, Get Support/Help, Pricing Info and more. These essential cookies may also be used for improvements, site monitoring and security. Out-of-state license plate transactions may take up to 30 days to post online. Common questions, curated and answered by doxo, about paying Harris County Toll Road Authority bills. This Is How You Can Easily Access The www hctra org login. color: #fff; Open an EZ Tagaccountonline today. TheHCTRA.orgwebsite has been translated for your convenience using translation software powered by Google Translate. Can I find my bill online? Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. padding: 0 20px 0 20px !important; This is an error with the Toll Operators billing system. Houston, TX 77040. Developer: Harris County Toll Road Authority . Check your account activity. Always responds quickly with answers to any questions. Monday - Friday 7:30am - 5:30pm Saturday 8:00am - 4:30pm. } You may change your phone number using the BancPass phone-app, or by calling: 866-978-5061. How do I change the phone number on my account? As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. They have given me comfort in knowing I can trust their recommendations for our staffing needs. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Join to view profile . Login - Harris County Toll Road Authority For quicker assistance, please have one of the available items below ready when contacting HCTRA. Notify BancPass immediately by texting the word STOLEN to 866-978-5061. No endorsement has been given nor is implied. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. checkSSL(); gxx@hctra.org: Jamela Tatum: Customer Service Representative: Texas, USA jxx@hctra.org: Dan Surowiec: Senior QA Consultant: Texas, USA dxx@hctra.org: Bernadette Gaston: Supervisor: Texas . You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. Verify to immediately update business information, respond to reviews, and more! Phone Number. To sign in, you'll first need to update your log-in credentials. Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). Zero stress. The only fee you will pay BancPass is when you choose to reload your account. I try to cancel by Phone but i cant make it You can update your choices at any time in your settings. color: #376d7d; .hmg-jb-alert-info, .hmg-jb-alert-success { For roadside assistance, please . Replenish your account using cash or debit at a participating retailer. Ability to speak effectively on the telephone. Popups are being blocked on your browser, please make sure the popup blocker is not enable while using the application. Unfortunately, you can only buy them at state stores or order them online. . All Rights Reserved. } Learn More. With the BancPass Toll Sticker you pay the lowest toll fee on the road. if (jQuery.url('protocol') != 'https' && jQuery.url('hostname') == jb_url_lower ) { Ripoff Report Needs Your Help! Love my recruiters & clients. color: #fff; We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. HCTRA reserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. Harris County Toll Road Authority. Manage all your bills, get payment due date reminders and schedule automatic payments from a single . Where are my transactions? Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Start-up and Commissioning Director - Water and Wastewater, RPA & UIpath Project Manager - Immediate Joiner, Per Diem Sterile Processing Technician Some Weekends Required - Einstein Montgomery New Rate, starpower Associate Director, Influencer and Entertainment Marketing, Executive Assistant - Kiewit Nuclear Solutions, See who Harris County has hired for this role. - Leading role in assigning and receiving I.T. You may notice that you have taken trips that have not posted to your account yet. 2555. } Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. HCTRA will continue to monitor TxTag's progress and will work with customers to address their concerns. 3872. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. You will be notified and given an option to opt-out of BancPass service fees prior to being charged. Please check with other tolling agencies directly for questions about their policies and programs. color: #376d7d; https://sprod-m.hctra.org/TollRates?tollRoad=Ft. Reveal contacts of top Harris County Toll Road Authority managers and employees. ENGLISH. } HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! Mobile:832.725.5443 My work experience there also included various customer service functions, such as resolving customers' interoperability issues with NTTA and TxTag, renewing tags, and adding vehciles and license . background-color: #376d7d; 77401 Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. Ability to use sound judgment, coming to logical conclusions. } Customer Service Hours Mon - Friday 7:30 AM - 5:30 PM. Contact Us. Monthly statements allow you to view your account activity. Never worry about a negative balance, violations, fines, or fees. background-color: #376d7d; Overnight closure of the northbound mainlanes from the SH-225 exit ramp to the SH-225 entrance ramp on the East Sam Houston Tollway April 24 at 10 p.m. April 25 at 6 a.m. https://gismaps.hctra.org/LCT/Account/Login.aspx?ReturnUrl=/LCT/. 55 reviews from Harris County Toll Road Authority employees about working as a Customer Service Representative at Harris County Toll Road Authority. Sign up First time to login? Please allow 24 hours for a customer service agent to respond to emails. It is up to the User to contact the Toll Operator to handle these types of infractions or notices. Harris County Toll Road Authority. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. The latest review Lien release was posted on Sep 19, 2022. I ordered our transponders on July 3, 2020. It is also up to the User to adhere to all Toll Operator requirements. background-color: #376d7d; var __noconflict = true; 1 follower 1 connection. You are about to be logged out due to inactivity. 1st. Please allow 24 hours for a customer service agent to respond to emails. Toll amount owed is typically available within 7-10 business days of your trip. Very caring. Support Phone. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Monday, January 18, in recognition of Martin Luther King Jr. Day. Place/answer phone calls to the customer answering EZ Tag questions. var checkSSL = function() { Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. Deactivating your tag only means that you will no longer receive tolls posted to your account from the date and time you deactivate the account. Reload using credit online or through the phone app. window.location = location.href.replace(/^http:/, 'https:'); Answering inbound calls and assisting callers with EZ Tag questions. If You Have Issues With Login And Other Do Let Us Know In The Comment Section. Business operations will resume Tuesday, January 19. Other payments may have a fee, which will be clearly displayed before checkout.