Learn how to manage your business account, change your payment details, top up your account, and view your statements. 17.1You may cancel this Agreement within fourteen (14) days of the Agreement in accordance with clause 2 and subject to clause 2.Where the right of cancellation applies and is exercised by you in respect of a Tag Account, you will immediately return the Tag to eFlow within fourteen (14) days of receipt whereupon eFlow will reimburse you any Account Fee or any Account Start-up Balance paid by you.17.2Where the Tag has been used within the fourteen (14) day period, you shall not be entitled to exercise the right to cancel the Agreement. A direct debit is a way of paying regular bills from your current account. You can also view your statement online by logging into your account on eflow.ie: Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not available. You give this authorisation by completing a Direct Debit Mandate form - this can be a paper form or a web page that you complete online. To view details of a Direct Debit, click on the details icon and you will be presented with an overview. A Direct Debit lets your bank or building society know that businesses and services can take money from your account on a set date. The username stays the same for the duration of the account. 'Shock' balance Most banks, utility companies and retailers prefer direct debits for regular payment because they permit them to take what you owe straight from your bank account. There's a 5% surcharge if you pay: monthly; every 6 months; There's no surcharge if you pay yearly. For Post-Pay accounts your payment date is displayed under the Invoices and Payments heading. Where you have chosen a Post pay Account; eFlow grants you a non-exclusive, non-transferable, limited right to access and use the eFlow website located at www.eflow.ie (the Site) and the material displayed thereon. A longer form of SEPA Direct Debit Mandate with additional Optional Fields can also be used. Each year funding for the Scheme will be determined by DoT. As per clause of the eFlow Terms and Conditions, there is a charge of 20.00+VAT for each unreturned eFlow tag. select the tax you wish to set up the direct debit for, and click 'Create'. I have made several prepaid trips using their website that advises the amount to be paid when you enter the registration but unfortunately for UK and Northern Ireland their system advises the wrong amount. Click on My Details in the Account overview screen. Select the page icon to view your statement online. It takes up to five days for the money to move. install and use the Tag in the Registered Vehicle for which the Tag is issued in accordance with the instructions provided and shall ensure that the Tag is properly mounted; only use the Tag in accordance with this Agreement for the Registered Vehicle listed in the Account Application Form and in respect of which the Tag was issued; not transfer, sell, dispose of, damage or tamper with the Tag or use the Tag fraudulently or illegally; exercise all possible care to ensure that the Tag is not lost, stolen or misused and to take all reasonable steps to ensure the safety of the Tag; provide eFlow all information in your possession regarding any loss, theft or Misuse of the Tag and take all steps eFlow deem necessary to assist the recovery of a Tag; or. Log in to your account with your username and password. Please note: The minimum top-up amount is 30.00, and the maximum is 1000.00. This link will expire after seven days, but a new verification email can be requested through our online form or through our Twitter or Facebook pages. Please note you cannot have two primary payment methods at the same time. Usernames cannot be changed. Learn how you can pay your toll before or after your journey. Under the My Details heading you can update your name, phone number, and email address. This feature is located under the Statements and Payments section on the account overview page. Please note: If your vehicle is registered to a previous address and you have recently changed address, please ensure that you inform the Division of the Department of Transport, Tourism and Sport in their Shannon office, so their driver records can be updated. At toll booths, you will have to stop and pay at the booth if your account is suspended. This is a free service for you, and only takes 2 minutes to finish. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. While the payee receiving the payment can change the direct debit amount, they must inform you first. If such unpaid charges are not promptly paid to eFlow, you may become liable for additional service charges, fines, or penalties as set out in the Toll Bye-laws, Late Payment Charges or as may be notified to you from time to time. Add customers and invite them to pay through direct debit: They'll be emailed a direct debit form. the information disclosed to eFlow in connection with this Agreement is true and correct; you have validly accepted this Agreement; and. You can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08:00 21:00, Saturday and Sunday 10:00 to 18:30. 3. This link is valid for an hour. where the Customer consists of two or more persons all the respective covenants by the Customer shall be deemed to be by such persons jointly and severally. These terms and conditions, together with the Account Application Form set out the agreement (the Agreement) between you (you or the Customer) and Transport Infrastructure Ireland (for these purposes, eFlow) in relation to the opening and operation of an account with eFlow and, if applicable, the related supply and use of an electronic tag (hereafter referred to as the Tag) on the M50 Toll Road and other Toll Roads in the Republic of Ireland.eFlow may alter, amend, or otherwise change the terms and conditions of the Agreement at any time by providing written notice to you, either by post or email of such terms and conditions.Alterations, amendments or other changes will also be posted online at www.eflow.ieYou are responsible for maintaining up-to-date customer information in accordance with clause 4.4 below, including your address, contact information, vehicle information and registration details, and payment information. If you select to receive your statements by email, every month well email you a link to your statement. and the Account shall reflect such payments when received by eFlow. 29.2 See how to access your statements and learn more about your account balance. The toll plaza is approximately 5km from Waterford City. If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. under the 'Payment Details' section, click the 'Manage Bank Accounts' button. What is a Direct Debit mandate? While direct debits can be cancelled . Scroll down and select the date ranges of the statement you would like to view. Payment will be taken from your account between the 12th and 18th of each month. 1. Select the three dots () next to the account your Direct Debit is linked to. Insert your K-ATM Card/K-Debit Card into the machine and key in your PIN code when requested. A Monthly Payment Plan lets you spread the cost of your quarterly bill by making . I can't tell you what to do, but if you can cope with the direct debit, it is cheaper to do so." 3. Welcome to eFlow Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin's M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. If this matches what we have on file, we will send you an email with a temporary password. eflow direct debitapple oxmoor genius bar appointment. In August 2008 the pre-existing toll plaza was removed and replaced with a Barrier-Free electronic toll system. 100% paperless Direct Debit. eFlow offers two different methods of recording the passage of the Registered Vehicles on the M50 Toll Road, namely: Tag Tolling; Video Tolling; All vehicles that use the M50 Toll Road are photographed/ video recorded. on each Payment Date, eFlow shall give instructions for your Payment Account to be debited (and you hereby authorise eFlow to give such instructions) with an amount equal to the Account Balance as of the expiry of the relevant Charge Period in accordance with the Payment Method associated with the Account and the Account shall reflect such payments when received by eFlow. Pick an account. 6 monthly . Confirm your application. Choose your direct debit provider: Set up your account through their website (or through your online accounting software). This means that the amount deducted from your payment method this month covers journeys made last month. You may be asked to provide two factor authentication to verify your payment method through SMS. You must have a valid credit or debit card to complete verification (no charges will be made). 6.1From the 1st July 2018, electric vehicle owners qualify for refunds on Irish Toll Roads The Electric Vehicle Tag Account Scheme (the Scheme) is open to the registered owners of an electric vehicle or a plug-in hybrid (i.e. 16.1You agree to return the Tag to eFlow: 16.2Where you fail to return a Tag in accordance with this Agreement, within fourteen (14) days of being obliged to do so, eFlow may impose a charge of 20.00 plus VAT or such other cost as applicable at that time, on you, such charge to be debited from your Account. There are a number of reasons why you cant log in to eFlow.ie: If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents. Once your payment method has been successfully updated, click ok. Login to your eflow account to successfully reactivate your account. You will need your eFlow username and password to access it. You can pay your vehicle tax by Direct Debit - either online or by going to a Post Office that deals with vehicle tax. Once they fill it out, you can take payments from their bank. eFlow Post pay customers are billed a month in arrears. 4. Find out where the M50 Toll is, toll rates, payment deadlines and the many ways to pay your toll. Had a direct debit taken . The Scheme rules and applicable incentives / refunds are subject to change, with the new refunds and relevant terms and conditions being determined by DoT in advance of the calendar year. If the use of the Tag or any Toll Road is prevented or hindered by any matter beyond the control of eFlow including but not limited to acts of God, acts of government, strikes, lockouts, industrial disputes, winds, fire, lightning, aircraft, explosion, flooding, drought, riots, civil commotions, acts of war, insurrection, embargo, pandemics, inability to communicate with third parties for whatever reason, failure of any computer or settlement system, failure of or delay in the transmission of messages via any app or mobile phone network, prevention from or hindrance in obtaining any energy or other supplies, late or malicious mischief or theft or mistaken payment by an agent or any other reason (whether or not similar in kind to any of the above) beyond the control of eFlow or any of its agents or sub-contractors, then the performance of this Agreement shall be suspended without any liability on the part of eFlow until such prevention or hindrance comes to an end. By choosing Direct Debit, you can make your payments: monthly. Registered pre-pay customer, can use the online Top Up Payment feature to add credit to their account manually. Please do not open any links from these or any other suspicious messages. Paying by direct debit. 13. Who do I approach if I discover a direct debit has been setup fraudulently? For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. Eflow, the company that manages the tolling system on the M50 and takes payments for other toll roads across the State, has extended its payment deadline until Friday at . They are used to facilitate over 20 billion transactions every year in SEPA. The information to be included in the Account Application Form shall include: B.2Before this Agreement takes effect and an Account is opened by eFlow: B.4 Please click below to retry if you are 18+ years old. If your account is closed or pending close, you will not be able to log in to eFlow.ie. 3. or such other address as may be contemplated by the Roads Acts 1993-2015; by email to: such address as is recorded in the Account Application Form (as may be amended from time to time in accordance with this Agreement); or. Our Tag Tolling option works on all toll roads in Ireland and has a monthly account management fee of 1.00 + VAT (1.23) per tag. where the Tag is defective or is found following a notification by the Customer that the Tag was lost or stolen; or. In the case of Video Tolling (except for those Accounts accepted in accordance with clause 2.1), once the Account Application Form has been approved) eFlow will issue this Agreement to the address provided on your Account Application form; subject to clause 2.3(c) and (d) below, you have the right within fourteen days of the date on which the Agreement has been sent to you to cancel your Video Account with us; and. See how to access your statements and learn more about your account balance. We'll ask to see your electronic records of the: set-up of the direct debit instruction, including your customer's authority payment history related to the direct debit This will help us to check if there has been an error and whether it was made by you, the billing organisation or the customer. Step 1: Always do a meter reading and send it to your supplier. If you would like more control over when you make payments to us, you can choose the Pay Outstanding option on eFlow.ie and pay some or all of the current months bill. The company need to notify you of any change to the amount or date. Managing the entire lifecycle in the cloud is the most efficient and secure way to take payments. Direct Debit We can help you take control Welcome to the home of Direct Debit, the UK's favourite way to make payments automatically.