I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? How can a cashier and manager tell me what I purchased. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. Refunds. They were much less than the ones I were exchanging which the Associate said it was okay. -All departments, affiliates, and employees of the College of Charleston who accept and process credit . They are providing disinfectant wipes to sanitize the cart before using it. When I got home, he tried them on and it was too big. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. It was too cold to wear. Isn't that a way to see and know if they have defaults? I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Daily health checkups of all the associates working in the store. I wouldn't want to waste my money if they are just going to give me a broke earbuds. Required fields are marked *. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." When I finally tried on the dress at home the tag was missing. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. I printed my bank statement proving that I had purchased the purse on Saturday. That's not ok bc didn't need to buy the items! I was like wow he never even left the store, but because he opened it its non refundable. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. The comments on here are ridiculous. As well as checks. I've returned tons of stuff with no issues. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? Choose Vendor credit. Continue with Recommended Cookies. In general, it takes about 10 business days for you to receive a refund on your debit card. I'm very sorry,so ashamed. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. Any feedback from Ross would be greatly appreciated. For any reason, if you are not happy with your purchase from Ross, then no need to worry. Start Return Online. Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. I said ok and handed over. It's been 2 business days and still no refund what do I do. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. I walked over the Ross by my work. i did not have time to stand in line twice. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I called BS and made them hive me the full refund. Next morning, went to 2nd Ross store and found more towels but still not complete sets. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? Debit Card Return Policy If you have the receipt from the original purchase and the returned merchandise is in good condition you have a 5050 chance of getting cash It will be store policy. 5. (ridiculous & unnecessary). Wait up to 60 days, and your liability increases to $500. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. Also, Keep In Mind All Ross stores are equipped with a refund verification system. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". I will be notifying all Social Media of the stores attitude etc. Ross Stores uses a refund verification system. She was extremely rude and argued that I wore them. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. If you have two cards that are linked to the same account, you can return it using the other card that is linked. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Suck that I am I week over my stupid 30 days policy! If so can I get a new ring. RIDICULOUS!! I stood on line for 10 minutes (with only two cashiers). Items returned to Ross must NOT be used, worn or altered in any way. Pure shenanigans. Ross doesn't offer rentals. Is this I'm without a car so I go thru shoes fast. Than you for listening. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. How to activate the MCTR debit card. How can I return to ross. I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. First Name*. Require. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Why would you have a manger in a store that cannot make decisions. This is ridiculous. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Would not refund. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. Do you need to return at the Ross you purchased at or can return at different Ross? Have you ever returned something at Ross before and not received the tax return? For check purchases, youll have to wait 5 days for a cash refund. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! Cashier needs to learn more about return policy of Ross. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Your Estimated Total rental rate is calculated based on the information provided at time of reservation. Bought a jewelry item and was trying to return it. How Many Return Days Does Ross Give Me? I have worked in the retail industry and know a bit about returns for many stores. Boo hoo~! If the money is going to be used in the store, why aren't we granted the same amount? The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. gifts for Christmas often do not come with a receipt. Remember that youll still need the purchase receipt. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. Key takeaways. Because I only buy name brand items, I've never had a problem with the quality of the clothing. In some cases, they may take up to 14 days. She then tried to enter the number and gave me grief as to what was on the receipt. 5 items, I paid no lower than $25 a piece. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. . She said that because I'm returning it in less than 24 hours and the system requires it.