How long will it take for my order to arrive? I have never bought any real gold that would break the way these pieces continue to break. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Please do NOT purchase a wedding ring or any JEWELRY from this company. I have spent a ton of money at Kay's because of Chris. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. A worker name Susan immediately was pressuring my boyfriend to buy right away. The diamond came out four days later! Kay Jewelers Credit Card Payment Address I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Submit a complaint and get your issue resolved. I am being told that my ring is unrepairable, and that is NOT true. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. 2023 HotDeals.com, All rights reserved. Connie called me and said she was working something out. We tell them why were there, and they start looking up our account. I paid approx. Always look forward to see the jewelry. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . I put my ring in bleach and ruined it. I placed an order on December 23 and decided the same day I did not want to make the purchase. Store manager wouldn't exchange or refund. Thank you Catherine for going out of your way to replace my exact match ring. You all are Rock StarsSheena. Grab your savings right now. We owed $320.00 as of Nov.10, 2022. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. From guiding you to the perfect engagement ring to handling a purchase-related question. We will repair or replace your mounting without charge if any defects are found during this period. Contacted Kay Jewelers. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. You can contact their customer service team by phone at 1-800-539-0066 or by email at. As a long time customer, I feel like I have been rob. This will surely increase the credibility of your complaint. Then I could buy the warranty after the repair for a few more hundred dollars. I just LOVE MY NEW BEAUTIFUL NEW RING. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I was told they couldn't resize them, which seemed odd for a 'jewelers'. HotDeals uses cookies from third-parties or affiliate networks to Feel free to ask any questions! Don't worry, the conditions for using this coupon are very broad. Learn more 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. They refuse to remove the interest. Learn more Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. } November.25.22 5:20pm. We went to the Kay Jewelers located in Pentagon Mall. So don't forget to put the discount to use. color. Totally understandable. Save up to 10% OFF on KAY Jewelers items. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. What is the customer service policy at kay.com? I called the store and asked for a district manager and they gave me a wrong number. The millimeter is our standard unit of measurement for jewelry dimensions. In order to start the call, please close this box and then unblock your mic in your browser settings. ARPhotography . Visit Kay to find your dream ring today. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! The cost of ESP is based on the amount of your jewelry purchase. You are offered a chance to save up to 10% OFF. In addition they replaced the setting for the other earring for no". I hardly wear the ring, and Ive spent close to 14,000$ on it. You can find contact details for Kay Jewelers above. What is KAY Jeweler's return and refund policy? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. "Kay jewelers online service is hot garbage, worst trash ever. Contact us by mail or phone. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Affiliate disclosure: Hotdeals.com uses affiliate programs for Kay Jewelers was founded in August 14, 1910. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Top of the Page, What is your policy regarding the gold supply chain? You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Credit & Financing. Have a 4k ring that was defective. Really?!? Or you may exchange it within 90 days of purchase at any Kay Jewelers. When I brought it in, they said it would be $450 to repair. We're Available. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. What is your policy regarding the gold supply chain? Later I was told it was a custom order and not returnable for that reason. border-bottom: 4px solid #515666 !important; I call to have it fixed and was told no. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. KAY Jewelers Accounts are issued by Comenity Bank. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Desired outcome: Associate then call the manager and was able to find when I was about to leave the store. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. You can always get a free shipping coupon at KAY Jewelers. We appreciate that you've chosen Kay Jewelers. Jillian K. said "I bought a diamond earring to replace one that was lost. I have two options: a. If youd rather exchange your purchase for something new, great! I gave them the ring to have it repaired and they have lost my ring and will not replace it. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Also bought Avery the bear for st Jude hospital great cause. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Service 10. Original review: Feb. 26, 2023. It's time to enjoy your shopping with such a big sale. We let the people know we were just taking a look around, we were not looking for anything specific. monetization. I have no clue why there are so many negative reviews. read more. I will NEVER shop at Kay again. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. From warranties to orders, Customer Support can answer all your questions. Yes, they offer complimentary gift wrapping on all orders. They say I had 60 minutes and denied cancelation. Im friends with the manager and she lied to me as well. you can get $200 off some orders from KAY Jewelers. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Well start sending you the news you need delivered straight to you. Very disappointed with kay. I absolutely will never shop with Kay's again!!! I contacted customer service and they do not have the ability to push the transaction out or expedite. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. MORE+. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Score 2.3. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Fix for a reasonable amount. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Well, then I asked to look for a replacement that is the same as the one got lost. Let me trade up without spending $450 first. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. I wear the chain everyday and wash in it. I would have remembered that. She lives out of state so I ordered online in her name and shipped it to her.