Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Get the Clipper app. . If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Includes one-way or round trip travel via the Clipper ferry. Please visit theUS Homeland Security websitefor more information. Had to call a couple of weeks ago, and got a live person really quickly. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. If you want to ride, you will need to tag again. Clipper on your phone. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. There is a 50 cent surcharge per trip for Blue tickets. Clipper isadministered by the Metropolitan Transportation Commission. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. My card/value was blocked due to an expired credit card. Muni offers several ways to pay your fare. Some transit agencies charge fares based on distance or zones. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Your 31-day pass becomes active the first time you use it to pay a fare. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Clipper cards pending pass? Using Clipper. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Children from countries other than the US or Canada will require a passport and possibly a Visa. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. This page includes protecting your privacy and information retention. Limited-use tickets are not available on phones. Please submit all travel cancellation or change requests through our Contact Us page. 2020, Metropolitan Transportation Commission. Routes available between Seattle and Victoria. Tag again or use another payment method. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. To find the cost of a particular BART trip, use the BART Fare Calculator. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. As others have said, it's RFID interference with other cards that's likely the problem. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Please note that The Hub is permanently closed. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Credit card charges are processed immediately. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. We've made it easy with quick guides to every service on Clipper. For iPhones, theantenna is in the top third of the phone. If one does not use the Clipper card for six months, it can be frozen. Learn more about Clipper START and how to apply here. A single beep and a green light means you paid for your ride. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Call us 800-888-2535; Contact us; Enter search term: Go. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Within each class, there are upgrade sections as well. We also offer special discounts for children and military personnel. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Need help planning your trip? There is a $5 fee for this service. For more information, please see our Seattle-Victoria fast ferry schedule. Seating class changes between Standard and Premium seating will require agent assistance. There is a 50 cent surcharge per trip for paper tickets. Picking up your value means loading the value on your card after youve placed an online or phone order. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. It depends on how you buy your pass. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Learn more about required travel documents. Everything you need to know when you travel with Clipper! If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. This is separate from confirmation of payment. No. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. For Andriod phones, you may need the move your phone around. A: Your anger is warranted. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). For a quicker response, we strongly recommend reaching out via our contact us form. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Pay With Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Funds added using Apple Pay and Google Pay areimmediately available for use. Key Clipper information translated to Spanish. You will select your seats when making your booking. My transit benefit program told me they sent you the money. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Once you do that, it will show up in your account. For more information, visit Sales and Service Locations. Getting Started. Phone. Call (877) 878-8883 to order from a Customer Service Representative. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. There's no need to open an app. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. All rights reserved. In order to book using your travel credit please reach out to a reservations agent using our contact us form. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Final boarding is 15 minutes before the scheduled departure time. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. However, you will need to register your card as part of the process, if you havent already done so. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. This page includes when value is available, online orders, different types of value, and blocked cards. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Visit Us Get an adult, Youth or Senior Clipper card Set up is easy and can be done on the spot or in advance while you are at home. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. We will automatically send a declined payment notice to the email address in your Clipper account. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. I have loaded a lot of money on a clipper card through the website months ago. Yes. Enjoy the convenience of booking the entire trip all at once. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Pre-Tax Transit Benefits. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. 877.878.8883. You will need to use this new email address the next time you log in to your online account. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Be sure you tap on Caltrain's platform. Thank you! When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Registered cardholders can report lost, stolen or damaged cards and request replacements. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Transit Agency Tips. Check out the r . Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Can I set up Auto-Reload for cash value and a pass? Clipper is a regional transit card that can be used on all transit in the Bay Area. Clipper on your phone will not unlock a bikeshare. After the end of the sales window, be prepared to pay your fares with cash value. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Please call 800-888-2535 or submit your request via our contact us page. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. . Choose your payment method and complete the order. All rights reserved. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. When I tag my card, what do the beeps and lights mean? All rights reserved. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. It currently shows I have the amount in the pending passes area but shows I have it in cash value. However, there are 3 Clipper vendors at SFO. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. It still says my trip is in progress, any way to cancel this? Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Learn more about using Clipper on your phone. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Your mobile wallet will display purchase options for your selected Clipper card. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. For more information, visit Sales and Service Locations. We will send an email to confirm that you have updated information in your account. Muni Fares & Passes. Should you want to change your booking in any capacity, a $15 USD fee will be charged. See the, To add a card to your Android phone, open Google Pay and click the + sign. Imagine you want to take a trip on SMART that costs $5.50. We will send an email to confirm that you have updated information in your account. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. This page includes how it works, mobile payments and Clipper mobile app. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. No input is required. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. The programgives qualifying adult riders a 20% discount on BART trips. Select Clipper card and follow the instructions to add a card and load value. #16 of 92 Boat Tours & Water Sports in Seattle. After we collect payment, we will send you an email confirming this. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Log in to your account with the email address we have on file and provide an updated email address. Failure to provide such evidencemay make you inadmissible to Canada. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Please allow ample time in your schedule to check in required luggage. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Once you hear a single beep that means youve paid your fare and are good to go! You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Fares are based on distance traveled. and our You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. A couple of things have to happen before you can use the value. Log in to your Clipper account. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. redditads Promoted Interested in gaining a new perspective on things? When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. After your second tag, the card reader will display a message that your initial tag was refunded. We do not accept cash, checks or debit cards requiring a PIN. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Cash value and transit passes are not interchangeable. 213-204-2900. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' 2023 Clipper Vacations. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Key Clipper information translated to Spanish. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. While Clipper is used to pay for BART, it is not a BART product. No, every rider needs their own card or device (phone or watch) to pay for fares. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Please note that you cannot use your phone to unlock bikeshares. TDD/TTY: 711 or 800.735.2929. If you do not hear any beeps or see any lights, your card may be defective or damaged.