You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Please note, under no circumstances is the fuel included in the rental price. There might be differences based on offers. This is the second time we have booked with Wisecars and had amazing service. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please read carefully the terms of the Car Rental Agreement before signing it. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. I refused to pay and they refused to refund me my $535 back. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It said and I'll recap ,"NOTHING more to pay ". Email: cancellations@wisefandi.com Fax: Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. One of our helpful agents will be in contact with you to address the request. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. It might take your bank extra time to settle the amount. Expired or provisional licences will not be accepted. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Email Protect your account with two-step authentication Send code With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. I reached out to Wisecars, who were really understanding of the issues I encountered. Manage Bookings Online - Wisecars - Wisecars Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. All this experience and expertise is aimed to ensure you get the best experience. You can present the voucher either in a printed version or a digital form (such as from your smartphone). It might take your bank extra time to settle the amount. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Excess Protection covers up to USD 1000 of your excess. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Wisecars does not own or operate any Car Rental Companies. I'M TRULY IMPRESSED. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Please note, making a new booking may result in the change of the Car Rental Company. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. All related documentation must be kept if an insurance claim is submitted. Fill in your personal information and state your request. What's Wisecars' cancellation policy? How To Cancel Wisecars Car Rental Comparison - JustUseApp Anyone use WiseCar car rental? : r/travel - reddit No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Your voucher is normally issued 48 hours before the pick-up time. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Wisecars is an online vehicle rental broker. Trustpilot is assessing this review in accordance with our flagging process. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have already provided us with your flight details, the car rental company will be able to track your flight. What's Wisecars' cancellation policy? You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. What's Wisecars' cancellation policy? Garantljuk, hogy minden rtkels vals. Great help received from the kind persons on whatsapp chat yesterday and today. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Even a basic insurance. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Please note, it is your responsibility to provide all the above-mentioned documents. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Wisecars car rentals - Bargain Travel Forum - Tripadvisor All persons driving the vehicle must be in possession of their driving license at all times. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam.
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