It does seem that there are other members who have also not been refunded. For businesses Categories Blog. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Contact Spectrum Customer Service - HighSpeedInternet.com The floor is never cleaned properly and the water dispenser has mild on it. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Completely unresponsive to emails. Probably because I sent it in so long ago and it shows their processing times are embarrassing. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. How many stars would you give TruGym? trugym customer service. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. There is a sign on the door which states check opening dates on social media. I tried to speak to the gym they said there was nothing they could do. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. Graham. beyond me , they have sullied their name. The gym in Luton in Parkstreet are forever changing staff . Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Your experience matters. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 trugym customer service. I use both the free weights, machines and also classes. why is jason ritter in a wheelchair I joined truGym last week in Maidstone. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Good luck getting them to answer the phone. Plus side, plenty of cardio equipment. It goes against our guidelines to offer incentives for reviews. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. !Poor service. Here are 8 tips for writing great reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 How many stars would you give TruGym? I was asked if Id like to suspend or cancel my membership. We also ensure all reviews are published without moderation. In the first instance contact your local gym. 2023 Trustpilot A/S. Friendly environment for ladies only. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. For example, you can easily set up automatic payments, so you're never late. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Anyone can write a Trustpilot review. Bring back Les Mills Body Combat please! Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. DEFINITELY AVOID TruGym and Harlands. Hi,There are no induction classes for new joiners on weekends. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Gym was great but suddenly closed down with little more than a note on the door. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Be proactive by paying attention to the customer's needs and offering help or recommendations . After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fuming to be honest. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. we were never told about it and there are no signs of cctv anywhere to warn us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 1/pool too cold to use from me joining in November to February. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Find out how we combat fake reviews. My branch shut down down and I never received a membership refund. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Staff are brilliant and very helpful. Awful!!! Verification can help ensure real people write reviews about real companies. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. It goes against our guidelines to offer incentives for reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. This week i have attended a tone class and a body pump, both were identicle. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. | Read 81-100 Reviews out of 267 Staff members were a mix bag. Published on: January 2, 2023. Awful!!! After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. | Read 241-259 Reviews out of 259. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I was paying double on a different gym and was always having problems but this is miles better. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Good luck TruGym you are going to need it! Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Companies can ask for reviews via automatic invitations. 2023 Trustpilot, Inc. All rights reserved. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Suggested companies are based on peoples browsing tendencies. 14 Customer Service Resume Examples for 2023. How many stars would you give TruGym? Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. BUILD A PERFECT RESUME. Author: Stephen Greet, Co-founder. Moreover i received several very abusive emails from them in the days following. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Verification can help ensure real people write reviews about real companies. It would also be good to have some hit classes in the morning at 6. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Absolute disgrace of a place rude obese staff. There were a lot of guys when we went waiting outside. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Here are 11 ways to become an excellent customer service professional: 1. This gym is great! The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Join the 271 people who've already contributed. trugym customer service. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. It goes against our guidelines to offer incentives for reviews. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Dreadful management of memberships Id avoid this company and invest elsewhere! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. | Read 101-120 Reviews out of 258 Completely recommend this gym for any women that are looking for a great gym for good value for money. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Your experience matters. Firstly, thank you for reporting this to us. beyond me , they have sullied their name. The changing rooms are always clean and the same for the showers! Generally excellent facilties and equipment though can be a bit busy at times. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. It goes against our guidelines to offer incentives for reviews. It was a great gym to start off my journey on becoming the best version of my self. Join the 269 people who've already contributed. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Friendly staff. Would definitely recommend to a friend especially with the ladies only facility. 11 Ways to Deliver Excellent Customer Service | Indeed.com Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Great gym, always really clean. I find I spend more time on looking for the weights I need and connectors rather than actually training! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. This gym offers friendly staff with excellent personal trainers. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Been coming here for many years and have always found the staff very pleasant and welcoming. Absolutely shocking customer service. If you want a real Les Mills class, or any customer service, go to another gym! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy This year I registered again with a different email address. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Companies can ask for reviews via automatic invitations. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Trugym is just at the level that suits me. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. One good search would have warned me but I was dazzled by the google and facebook reviews. | Read 81-100 Reviews out of 264 I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. I go to the gym because its an only female gym, however its extremly dirty. For the price per month, this is a great gym, it has everything u need and more. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. The number for the centre was not being answered, neither were emails. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Find out how we combat fake reviews. It has been three weeks and no one has been in touch. TruGym Complaints | TruGym #Fail
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