Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Your stateroom keycard will be delivered to your stateroom. No exceptions will be made. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. This thread has been helpful to usnewbies on HAL. 2. If you have a chronic medical condition, please bring a recent report from your physician. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Customs officials will not be available at the ship during check-in to register valuables. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. No, the cash deposit is the same as the credit card deposit. popular and unique itineraries. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. I've had up to $1000 hold put on my cc for car rental. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. We seek, to the extent feasible, to accommodate guests with disabilities. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. Powered by Invision Community. Both casual and dressy attire will be essential during your cruise. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Please note: This service is available only on days of sailing. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. The Holland America Line Rewards Visa Card earns 2 points per $1 spent on all Holland America purchases, including onboard purchases, and 1 point per $1 spent When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. The final amount billed may take up to 24-hours following disembarkation. Joined the roll call and was told I could book excursions ahead of time instead of waiting until on board and risking no space available. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. Please contact Guest Services for more details. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. I don't have a problem with a hold for prepaid tips. I have a $25 OBC per pax. Extension cords (without surge protectors) are allowed on board when used with proper caution. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Choose from options for calling only, calling and messaging or calling, messaging and data. Youth Staff cannot assist in the washroom in any way. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Thanks! But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Holland America Line reservesthe right to substitute products when specified brands are not available. Please log in to purchase your shore excursions. While some credits are Enjoy the timless elegance of ocean travel. Theres never a dull moment on your Holland America Line cruises. You will be able to leave a comment after signing in, By For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Conserving water results in less energy spent making water, thus saving fuel. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Also, full laundry and valet services are available on all of our ships. In our case, we always take the refund in cash to avoid losses due to currency conversion. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Please note that this is a U.S. government regulation over which Holland America Line has no control. I know because I checked. Rather than adding extra to hotel service charge, you can also donate to crew fund. Featured fares are per stateroom based on double occupancy. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. Make your wedding dreams a reality. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. By Our activities to protect the environment have not gone unnoticed. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. Items that should be registered generally include those not manufactured in your country. Appointments may be made in advance on our web site athollandamerica.comor once on board. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. The password will need to be disclosed to the youth staff upon pick up of the child. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Alcoholic beverages will not be served to guests under age21. It's been my experience that you don't have to do anything. At Holland America Line, cruising is our passion. Manage your cruise with our free app! Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Casual dining is available in the Lido Market every night. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. If you receive a busy signal or message, please hang up quickly and try your call again. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. Bidis essentially flavored cigarettes are not generally permitted entry. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. a visa for stays of 90 days or less, when they meet all requirements. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. By HAL reserves the sole right to determine the method of compensation made to guests. These will be used first and are not refundable. Registration is free and there is no obligation to bid. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. CC Help Jenn WebExclusive Onboard Credit Up to $100 on select sailings + Exclusive Rates Distinctive Voyages Amenities include a Cocktail Reception, Exclusive Shore Event + more Best Holland America Line Cruise Deals by Destination Select Destination Caribbean & Bahamas Alaska Alaska CruiseTours Panama & South America North Europe South Europe Transatlantic Visithollandamerica.com for more information. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. I'm not sure why this "issue" crops up every other week, and people go berserk. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. I have $550 onboard credit from different sources for a 14 day cruise. its most convenient for you, 24/7. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. This is only a "hold' and not a charge to your credit card. Holland America Line's 150th Anniversary celebration continues with a sweepstakes that runs through March 31, 2023. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. The only exception is cash for gambling. Please do not forget to print them out prior to leaving home. ahead and pack some anti-diarrheal medication with your other medications. And we usually spend at least $300-$400 on pictures alone, and several excursions and spa. It goes toward expenses incurred on board. Crew Appreciation: Receive prepaid stateroom gratuities on board. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Offer applies to 1st/2nd guests in a stateroom only. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Imagine your on board account is a checking account like at your bank. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. The reduced deposit applies to sailings of 3 days or longer. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. (Remember that checked baggage might not be accessible at all times.) The statusof your seating request will be listed on your Cruise Contract. CC Help Jenn You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. I dont think weve paid attention before (obviously not!) The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. WebHolland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is not a deposit, it is a hold on your credit that is available. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Hi! Oxygen: Guests are urged to complete the Online Check-in process before leaving home. will be located near the entrance to the pier area where you will be checking in your luggage. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. The time to reserve your desired stateroom, suite and dining preference is now. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Please help us reduce water use. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Receive 65% off our top amenities with our new refundable Have It All Early Booking Bonus! For further information on our relationship with airlines, please refer to your Cruise Contract. Capacity is limited for many activities, so book early using your Onboard Credit.
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