Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. I write about retail, fashion and beauty. Until then, well be right here online and at your service. Each Community Sponsor Package consists of two of Aritzias most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings all featuring the custom heart-inspired Aritzia Community logo. Opinions expressed by Forbes Contributors are their own. Interested? If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. Interested? In 2019, Black buying power reached $1.4 trillion, according to Selig Center for Economic Growth, and is expected to grow through to 2024. In sum, they areexecuting extremely well across every key element and have been able to meet the customer where she wanted and expected to be, in this Covid marketplace.. While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. Updated 2/14/23. Thirty had reopened by the end of the quarter and 89 as of July 9. Can I refund it? But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. Don't worry, you can unsubscribe from our mailing list at any time. We look forward to the day we can open our boutiques to you once again. Description. Insider info on sales, new arrivals and more good stuff. Get our Fashion & Beauty newsletter by tapping the button below. Were in this together. As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. You can pick it up as soon as the store reopens. What health and safety measures have you implemented? Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. We are especially thankful for all of our Distribution Centre teams during this time their hard work and commitment has been monumental and doesnt go unnoticed. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. Warm wishes and happy holidays to you and yours. As a group, they are Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Announces Closing of Secondary Offering of Subordinate Voting Shares, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. Calls may be live or prerecorded. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. "We are in an unprecedented position to expand our product lines' depth, which includes sizes, length, colors, breadth, [and] new style developments We recognize that additional sizing choices will be important moving forward." The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. Want good news asap? Thank you for supporting us, so we can support our people. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". On the heels of a successful International Womens Day with its WomenWomen (or Women to the Power of Women) capsule collection and campaign that was released in March 2021, and a 2020 filled with growth, new store openings and a successful e-commerce strategy, Aritzia is making its mark as the destination for everyday luxury. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. More information about coronavirus waivers and flexibilities is available on . This year it's running from August 31 to September 5. Cision Distribution 888-776-0942 Once we receive your package, well process your return within 7 to 10 business days. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Aritzia is also in a good position thanks to e-commerce growth to expand its product lines by offering different sizes, lengths and colours; as well as new categories, such as swim, intimates, bags, shoes and beauty, he said. While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." An employee who tests positive for COVID-19 shall be paid at the employee's regular rate until the employee is authorized to return to work per the terms of the Human Resources COVID-19 Guidelines for Employees. What is the Return & Exchange policy for items ordered on Aritzia.com? You may opt-out by. So in an effort to make things easier for you, weve compiled all the facts in one place. Were following every protocol and doing everything we can in our boutiques, distribution centres and support offices to ensure the safety of our people, our community and you. After 30 days, we will no longer accept returns. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. presentation-ready copies of Toronto Star content for distribution Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. Gift cards may not be redeemed for cash or refunded unless required by law. This table provides guidance and recommendations for immunization providers when immunization errors/deviations have occurred involving COVID-19 vaccine. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Text HELP for help or STOP to opt out. It will also be donating all profits to the Aritzia Community Relief Fund to support its . When typing in this field, a list of search results will appear and be automatically updated as you type. That compares with it generating $226.2 million in e . The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Walmart's Return PolicyCOVID-19 Changes. (Super World LA is slated to open later this year.). Every customer package that is purchased funds the donation of two additional sets of clothing for frontline healthcare workers. I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. I dropped an item off at a store for repair. After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. Audience Relations, CBC P.O. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). They have invested in digital capabilities like personalization, size optimization and convenient payment options, and are delivering a high-touch, elevated in-store experience. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, were extremely grateful for our fearless frontline workers. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. I have an order outstanding. Shop Now. There were many firsts: our first-ever capsule collection,featuringfor the first time our remarkable Aritzia people,and with 100% of proceeds going to our Aritzia Community partner organizations.. All of this transpired without having to lay off a single employee. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Warm wishes and happy holidays to you and yours. Dates will be confirmed at a later time. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. When search suggestions are available use up and down arrows to review and enter to select. Its collection of ribbed tanks, super-soft sweatsuits, and even easy tees and joggers have been seen on influencers and celebrities alike and it's not hard to see why. Net revenue increased by about. Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. For more information on Afterpay, please see our Afterpay FAQ. Return Processing Times. Star Newspapers Limited and/or its licensors. As a fashion brand that is leading with empathy, action and innovation, and an optimistic story in the retail landscape, Aritzia is experiencing success by doubling down on a formula that is working. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. We are the place to shop right now in the United States, Hill noted. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. 85% of our employee base is made up of women, including 67% of our Aritzia Leadership Team; three of six executive officers are female; and 98% of our retail management team are women. Return processing typically takes 7-10 business days. Here's what to expect when visiting our boutiques. We know that every decision we make during this time impacts our community as a whole. Let's continue to take care of each other," continued Mr. Hill. TnAction Spring 23 just launched. As soon as your return is complete, we'll e-mail you and let you know. We learn, we refine, we continue to make changes, Wong shares. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. Brian Hill Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. Aritzia stock is trading at the next 12-month price-to-earnings multiple of 20.4, which is lower than its historical average of about 25.8, offering a good entry point. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Everything were doing is with input from people throughout the Aritzia team. Sale items marked with a discount of 50% or greater are final sale. Even with these difficulties, Canadian apparel brand Aritzia thrived during COVID-19, seemingly becoming an exception to the rule. The Company designs apparel and accessories for its collection of exclusive brands. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. Financial Assistance for Food, Housing, and Bills. The Company designs apparel and accessories for its collection of exclusive brands. For more details about our return and exchange policy, see. The company said it would be offering free shipping and free returns on online orders in the meantime. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. Still, theres no disputing the power of a major celebrity social media endorsement. The easy-to-wear, easy-to-wash clothing included in the set is meant to help healthcare workers transition pre- and post-shift, keeping sanitary standards in mind. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. When will I get my order? The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. from 8 AM - 9 PM ET. Join The Zoe Reports exclusive email list for the latest trends, shopping guides, celebrity style, and more. Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. The Company designs apparel and accessories for its collection of exclusive brands. CEO & Founder. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. Were extending our Returns & Exchanges policy. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. As we navigate this complex and changing landscape, were being challenged on a daily basis. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. For further information: Helen Kelly, Vice President, Investor Relations, 604-215-6557, [emailprotected]. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. While successful in keeping its team intact, the move received mixed reviews from its online community. E-commerce revenue remains strong, though growth has moderated since most of the companys stores have reopened, he said, and is currently trending 50 per cent to 100 per cent higher than last year. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Aritzias net revenue for the first five weeks of the second quarter were down 25 per cent to 30 per cent compared with the same time last year, said chief financial officer Todd Ingledew. Free shipping & free returns on all orders, all the time. 2023 BDG Media, Inc. All rights reserved. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Aritzia will provide an. Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. Where impact and internal change are concerned, its an ever-evolving process. Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. Don't rely on consumers to do the job you should be doing. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. TnAction Spring 23 just launched. More premier locations are becoming available and under increasingly compelling financial terms, he said. "Y'all are a multimillion dollar company. Hey! Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. to colleagues, clients or customers, or inquire about Similarly, H&M charges a payment of $4.99 for returns made through a Canada Post retail centre but offers free returns for those who are part of the free membership. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. Message frequency varies. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. This represents a collaboration withCause We Care, a Vancouver-based foundation supporting single moms and children living in poverty in Greater Vancouver, including the Downtown Eastside, one of Canadas most underprivileged communities. The fund provided financial continuity to Aritzia's people who were directly or indirectly been affected by its store closures due to COVID-19. For more information on Afterpay, please see our Afterpay FAQ. The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. rights reserved. For purchases made in store, you can return or exchange your purchases in store only. Our boutiques are officially reopening. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. 80,000 frontline healthcare workers gifted through a $10 million initial donation While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities.
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