There are several reasons why your SteelSeries Arctis 9x is not turning on and in order to identify the cause of your specific situation, you're going to do a number of troubleshooting. , and after a while, these headsets also lose their grip and quality. After connecting your Arctis headset, the PS5 will automatically switch over to use it for both playback and microphone. If the issue persists, try resetting the headset (see instructions above). A lifelong gamer, musician, and all around audio nerd, Brian combines his endless passion for making things sound amazing with the goal of making every gamers experience that much better. Press question mark to learn the rest of the keyboard shortcuts. . You can update your drivers automatically with either theFREEor thePro versionof Driver Easy. I just had to do it so I know it works. Partly because she enjoys the tech itself, and partly because she derives great satisfaction from helping people eliminate the technological headaches that plague their day-to-day lives. Use one side of an opened paper clip or a blunt needle to reach it. Sounds like you may have bricked them. 6. As a gamer, its essential that your headset works at all times. She's passionate about helping people solve their day-to-day tech issues with how-tos and tutorials. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. In some rare cases, the headset may be defective. Copyright 2009-2023 Easeware Technology Limited. The Steelseries Arctis 9X is a great headset that is the choice of many gamers. The manual process requires visiting the manufacturers website to download the latest driver and install them manually, which is time-consuming, technical, and risky. Had to send them back, Thanks, just went to GameStop and picked up a new pair. If you have an Arctis 9, make sure the switch on the bottom of the transmitter is set to the PlayStation setting. The headset comes with a reset button that will render all the previous settings obsolete. If yes, congrats youve resolved the issue! When you find it you will know. If a 5.1 or 7.1 Surround Sound audio stream is available and your audio device is 5.1 (e.g. You can reset a Steelseries Arctis 9X headset with the help of the reset button given under one of the earcups. They're already positioned to deliver the sound from their directions. Install the latest SteelSeries Engine software. You are gonna want to use something like a thin mechanical pencil or rod that will fit. This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. We dont recommend it unless you have excellent computer knowledge. On the left earcup, make sure this button is not pushed towards the mute end. Make sure that the dongle is firmly plugged in. For another problem if your headset just wont turn on, let it charge for an hour or two and coke back to it and try to turn it on if it isnt working try the solution above if this doesnt work it is probably a defected headset and it's best if you get another pair if you have warranty. You may want to try playing various games with the the 3D on and off to see which way you prefer. Lastly, check to see if the sound is distorted because in reality it was made that way otherwise it is your headsets fault. A reason your headset might have had this problem is charging it while using it. Make sure to replace the batteries with fresh ones. Otherwise, youll not be able to communicate from that specific app. It clicks when pressed, just be sure not to drop the staple into the headset because that is definitely possible. Free shipping for many products! The most probable cause could be the headset having some sort of connection issue with the Bluetooth. To fix it, you need to update ut to the latest version. To do this, go into the SteelSeries Engine software and adjust your settings. But sometimes youll need to set it as the default device manually: Now your microphone should be set correctly, and youve turned up your microphone volume. But some users are reporting the SteelSeries Arctis 1 mic working issue. Return to top. An upcoming firmware for the Pro Wireless will add a PS4 source mode. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Feel free to leave us a comment if you have questions or suggestions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Report abuse. All rights reserved. The main reason that your Steelseries Arctis 9X sound is distorted is that your earcups have broken, the headset is worn out because of excessive use, or maybe because the sound is distorted from the source. Even though the Steelseries Arctis 9X is a great choice for gaming and has a good standing in the market, sometimes its make can let it down. Where Is the Volume Button on Arctis 9X? The pinhole will be easily detectable if you are in a well-lit area. Why Is My Steelseries Arctis 9X Sound Distorted? S X Xbox One Windows Xbox Xbox Xbox Arctis 9X 6 Xbox Headset Assigned () * Airweave * . Use a paperclip or toothpick and poke into the hole for a few seconds. If it does not download automatically, please click here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Make sure the boom mic is correctly attached to the headset. Under the pinhole, you will see a reset button. If the USB dongle is not connected correctly to your computer or console, then the headset will not work. You're ready to enjoy the best in gaming audio on your PlayStation 5. As long as your audio device is a stereo device, you're setup for an immersive Virtual Surround Sound experience using Sonar. Then type or paste mmsys.cpl and press Enter. With the Sonar app, you will feel more present in the actionlike you're actually there. Happy Gaming! Simply install and runDriver Easy, and it will automatically find all the devices on your PC that need new drivers, and install them for you. Press it and hold it down for around 1 second. I spent alot on these and I'm not disappointed. However, their audio delivery isn't very consistent across different users. Therefore, you must check out the port of your headset that you use to charge them. I can hear audio, but my microphone isnt working. Press question mark to learn the rest of the keyboard shortcuts. How to reset SteelSeries Arctis 9x because it has been acting weird and wont play any music is a commonly reported problem with this headset and fortunately, you can reset it without having to go through much trouble. A full reset may fix the issue if youve tried a few different fixes. If the problem persists, you may need to contact SteelSeries customer support for further assistance. You may wish to adjust the balance between your game audio and your chat audio. The other option is to connect the dongle to a front or rear USB-A port via the included adapter cable. Mine are doing the same thing but there is no red light. The other option is to connect the dongle to a front or rear USB-A port via the included adapter cable. It's not cheap, but the DualSense Edge is a highly customizable controller that leaves no stone unturned on its quest to give you a premium gaming experience. This is almost double as compared to other headsets in the price point. One of the most common causes of this problem is an outdated or a faultyaudio driver. home theatre speaker system), we recommend that you turn off Sonar's Virtual Surround Sound. If a 5.1 or 7.1 Surround Sound audio stream is available in your game settings, you always want to enable it and also turn on Sonar Virtual Surround Sound. Lastly, check to see if the sound is distorted because in reality it was made that way otherwise it is your headsets fault. Generally, the headsets have two volume buttons, one for increasing the volume and the other for decreasing the volume but not in the Steelseries Arctis 9X. Once complete, run this executable file and follow the on-screen instructions to install Engine. Microsoft is currently working on a fix and will update the system when ready. It clicks when pressed, just be sure not to drop the staple into the headset because that is definitely possible. Meg Sauer fell in love with advertising over 13 years ago and has since specialized in copywriting, branding, and social media for various companies. Scroll to "Input" and select "PS5." Call functions, Microphone Mute Button, Adjustable Headband, Noise Cancellation, Extra Bass, Built-In On/Off Switch, Stereo, Built-in Microphone. If you plan on using them roughly, then you are looking at about 2-3 years of good usage, if not less. Thank you for signing up to our newsletter! The main goal of this site has always been to provide accurate, understandable and easy to find information regarding Internet Technology. *Arctis 9/9X: There is a power reset switch under the cushion on the ear cup without the mic. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After you have reset your Arctis 9x, it is crucial to update the SteelSeries Engine software. See if your mic is functioning properly. You can easily use the reset button in case there is any battery issue, sound issue, or connectivity issue. OmniPoint vs. OptiPoint Switches, Explained, Stratus Duo for Windows, Chromebook, Android, and VR. Select your operating system to start downloading. Scroll to "Source" and select "PS4." Right click on "Chat" and set it to Default Communications Device. On your stereo headphones or speakers: Make sure the headset is firmly plugged into the controller. Your gonna want to then turn it on as usual. Steven is a certified IT professional and gaming enthusiast. 1. has a rechargeable battery. Highly recommend these. If you have a router that operates on both 2.4 GHz and 5.0 GHz, please disable one or the other. How to turn on 7.1 Virtual Surround Sound. steelseries arctis 7 not charging. It charges with the headset powered on, connected to the wireless transmitter, and having the charging cable connected. If the answer is still a no, dont worry. (And what is it used for?). Make sure that you do not poke it with something sharp because that might damage the button. So, well show you how you can reset your Steelseries Arctis 9x in a few simple steps. If they are defected, Gamestop has a 30 day guaranteed policy. However, if the problem persists, you should contact SteelSeries customer support for further assistance. Restart your computer for it to take effect. Jan 24, 2018. Locate the non-mic side of your headset and look for the reset button located in the hole. These comfortable over-ears have a neutral sound profile and a long 28-hour continuous battery life. This will allow you to adjust the full range of volume from your Arctis headset itself. The SteelSeries Arctis 9X not turning off is just one of those issues, might be because of some bug, and can be easily repaired by resetting the system. You may not be able to hear any voice if you have misconfigured your audio settings. Thanks for choosing a SteelSeries Arctis headset, and enjoy! Note that this control is only available when you are actively in a party chat. Surround sound is awesome on xbox and TV and music ain't half bad on my phone for a gaming headset. It's not recognize and charge with external power. Although most writers couldnt think of anything worse, she actually genuinely enjoys writing how-to guides & tutorials, fixes for common Windows/Mac/iOS annoyances, and articles about the latest tech. Try gaming with the headset for a while and see if you experience any problems. Try your headphone and see if your microphone is working. How to Change Font Color on Android in 3 Easy Steps, How to Connect HP Wireless Keyboard Without Receiver, How To Connect Brother Printer to Computer? I havent any suggestions Im afraid but can I ask Where you bought your headset from. A faulty charging port is potentially the reason why your Arctis 9 and 9X are not charging properly. After it turn back on, it can't connect my XSX controller even with wire, and the controller's xbox light will keep blinking, I must put the controller's battery out and turn the XSX fully off by power button. and will make it brand new in terms of internal usage if there is no viable damage. You will need to use something to reach it. Join the official SteelSeries Discord server to seek out some tips. If you are unable to detect the pinhole, use your fingers to feel it. It is a common thing with these headsets but do not throw them away or get a new pair if you experience this problem. For a limited time, new subscribers enjoy 10% off any full price purchase. The reset button will reset all the settings and will make it brand new in terms of internal usage if there is no viable damage. Why wont my Arctis 9x connect to my computer/console? here are some of the other solutions I have heard people use when mine weren't working: -Windows 7 drivers. In the GameDAC, press and hold the main control knob to enter the menu. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Place the cable back and turn on Xbox. Itd be ideal if you install the latest software to make sure you bring the best out of your SteelSeries Arctis 9/9X headset. If you do decide to turn it on, Sonar will only output sound to your left and right speakers. If the headset isn't plugged in all the way or isn't seated properly, it won't make a good enough connection, and the controller won't recognize it. Then go to Audio Output and do the same. , so the same is the case with this headset. , and the Steelseries headset should now be reset completely. If its no joy, head onto, Test your mic to see if its working properly. In this video, we'll walk through how to connect and configure your SteelSeries Arctis headset on the PlayStation 5. Additionally, check if theres a firmware update available for your Arctis 9x. Why can't my controller detect my headset? Once complete, run this executable file and follow the on-screen instructions to finish. Other times, it will be grayed out. Go to settings > system > console info > reset console > Keep My games and apps > continue without connecting. If they didn't connect, check your USB dongle for a switch. SteelSeries How-To: SteelSeries Arctis Power Reset. While Sonar Virtual Surround Sound will work on speakers, we recommend using a headset to get the maximum benefit. For a limited time, new subscribers enjoy 10% off any full price purchase. It's totally free to download, and it comes packed with groundbreaking features, among them 7.1 Virtual Surround Sound. The Series X is also lightning fast thanks to its custom 1TB NVME SSD and Velocity Architecture, which seriously . If the issue persists, try resetting the headset (see instructions above). Please check your email to confirm your signup. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the, Restart your computer and check if the mic not working on your SteelArctis 9/9X problem is resolved. Bring your games to life with Sonar's 7.1 Virtual Surround Sound. If the sound in your headset is broken and is coming all distorted, there is a serious chance that it is time to bid farewell to your headset. Audio coming from your game, music, and movie players also sends out either Stereo or Surround Sound audio streams to your devices. The SteelSeries Arctis 9X are wireless gaming headphones that are compatible with Xbox One consoles. You can fix SteelSeries Arctis 1 mic not working issue quite easily. Despite listening on a stereo headset or speakers, we apply some algorithm magic through Sonar that gives you many of the same benefits of Surround Sound. Sony's 3D Audio provides surround sound for your headset, but it can also change the tonal characteristic of games. On your home theatre system: If the issue persists, try resetting the headset (see instructions above).if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'decortweaks_com-banner-1','ezslot_10',110,'0','0'])};__ez_fad_position('div-gpt-ad-decortweaks_com-banner-1-0'); Make sure the USB dongle is correctly connected to your computer or console. Check the pairing status of both devices in the SteelSeries Engine software. There is a control for this balance directly on the PS5. But with the Pro version it takes just 2 steps (and you get full support and a 30-day money back guarantee): When you want to use mic, you should make sure that you give apps permission for access to your microphone. so my arctis 9x's is on and working with my xbox but it wont turn off it makes the sound of turning off but wont turn off any know what to do? If the problem persists, please try. The Nintendo Switch is a popular video game console that provides hours of entertainment for people of all ages. If you have tried all of the above troubleshooting steps and the problem persists, then you should contact SteelSeries customer support for further assistance. The. Also, do not insert a bulky object because it can get stuck inside it. For an Arctis 7 or Arctis 9, you will also plug the transmitter into one of the USB-A ports. This button may be very small, and a normal finger cannot possibly reach it. EKSEA E900. . About this . To update the software, launch the SteelSeries Engine and click on Check for Updates.. Hope this helps! In this article, we talked about how to reset Steelseries Arctis 9X by using the reset button and a tiny blunt object but in case you missed anything here is a short review for you: Here we come to the end of the article. I plugged it in to charge it last night and now where it's shows battery life it has a solid white light, So I just had the same problem. If the button is flat against the headset, the microphone is "engaged", so you are unmuted : If the button is raised, the microphone is "disengaged", so you are muted : (Note: Arctis 1 headsets have a sliding mute button. You can easily use the reset button in case there is any battery issue, sound issue, or connectivity issue. The reset button is the only way to fix this problem. There are a few reasons why your Arctis 9x may not work correctly. Sonar is a new app from the SteelSeries GG software platform. I DID have to download the computer software and make adjustments but once I did, the audio quality and the mic monitoring drastically improved. After removing the earcup, look for a pinhole. Like I said I had this exact problem and this worked. This includes things like your EQ settings and mic sensitivity. Replug your SteelSeries Arctis 1 into your computer and run this software. Due to the dongle's shape, which is optimized for mobile usage, it does block the front USB-A port. It is possible that there is some sort of interference due to which your headset keeps turning off all of a sudden. If you dont have the time, patience or skills to update the driver manually, you can do it automatically withDriver Easy. Causes of Arctis 9x Not Working There are a few reasons why your Arctis 9x may not work correctly. Make sure the headset isn't muted. It only happens when the earcups have any damage in them, and you cannot do anything about it. Plug the wireless adapter into a USB port on your Xbox. Your headset now should be recognized successfully. You should make sure the volume is set to an audible level, check that the adapter you use to connect your headset to the PC (such as bluetooth, Micro USB port or the Xbox dongle) is in working condition. Solution 3: Go to Xbox One Settings. Before connecting to the PS5, it's a good idea to make sure you have the latest firmware for your headset. It does not take a lot of pressure so if you are pulling hard stop, you could break them. Grab the limited edition Call of Duty collection before they're gone forever. Under the pinhole, you will see a reset button. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. To reset your Arctis 9x, you will need to: We want to get you back to gaming in style. You can reset a Steelseries Arctis 9X headset with the help of the reset button given under one of the ear cushions. You may not have to try them all; just work your way down the list until you find the one that does the trick for you. At other times, the main reason why a wireless headset like the. Use one side of an opened paper clip or a blunt needle to reach it. How To Reset Steelseries Arctis 9X: 4 Easy Steps, Even though the Steelseries Arctis 9X is a great choice for gaming and has a good standing in the market, sometimes, How To Reset Steelseries Arctis 9X? The best thing about them is that you can use them while charging with no problem with the sound. Aerox 5 Wireless Destiny 2: Lightfall Edition, QcK Prism XL Destiny 2: Lightfall Edition. After a few seconds, turn it on and try to use your headset again. Our Summary. Should I be concerned? My 9xs are stuck with the green light on and I cant turn them off but at the same time they wont connect to my Xbox or pc. For basic troubleshooting, you can first check if your SteelSeries Actics 1 is muted. Grab the limited edition Call of Duty collection before they're gone forever. On your keyboard, press the Windows logo key and R at the same time to bring up the Run box. Page 19 6 So I have a steelseries arctis 9x wireless and it's been amazing but recently it stopped working there is just a red light on it and I tried to turn it on and off but nothing happens then I'll try and use the factory reset button but I don't know if I'm doing it right because the red light is still there. Reset your Arctis 9X There is a pinhole under the ear cushion (non-mic side) that has a reset button. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have the same problem if anyone could help please it would be appreciated. A pinhole will be. Simply push the button that is at the bottom of the hole and you will see the mic mute that was red disappear. 1. Below, well briefly explain how you can reset your Steelseries Arctis 9x.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'decortweaks_com-medrectangle-3','ezslot_4',108,'0','0'])};__ez_fad_position('div-gpt-ad-decortweaks_com-medrectangle-3-0'); To reset your Arctis 9x, follow the following steps: If this does not fix your SteelSeries Arctis 9x, you may have another issue.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'decortweaks_com-medrectangle-4','ezslot_6',106,'0','0'])};__ez_fad_position('div-gpt-ad-decortweaks_com-medrectangle-4-0'); Once you have reset your Arctis 9x, it is crucial to test the headset to see if the issue has been resolved. It doesn't have to be a SteelSeries model. I am not sure the USB3.0 ports work correctly with the headsets and their mics, and that might be the problem. Open Sonar within the SteelSeries GG app; Click on the Gaming tab at the top; Scroll to the bottom and switch on the Virtual Surround toggle, found on the lower right; That's all it takes. After removing the earcup, look for a pinhole. $149.99. Sonar will take the audio stream meant for each individual speaker and mix it to create a spatial virtual surround sound listening experience even on your stereo device. If the problem persists, please move on toFix 2below. This "all around you" experience will make you lose your sense of time and place. If your Arctis 9X fails to turn on, first check to make sure the USB port you are using is supplying enough power to charge the headset and that the charging cable is not damaged. The main reason that your Steelseries Arctis 9X sound is distorted is that your. Here are five fixes that have helped other players resolve the SteelSeries Arctis 9/9X Mic Not Working on PC problem. She got her start as a professional writer at the beginning of 2019, writing about technology and artists, then her enthusiasm for technical and intellectual stuff brought her to Driver Easy.