There was no alteration or deception in the sale of the dress. The seller on Poshmark mailed my package to the wrong address and usps is sending. When you see that sometime has liked your item, make an offer even if it's small. I had the same thing happen to me and I couldn't see tracking when the item was re-shipped, it just got delivered about 2 weeks later. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. Take a deep breath (or two or three) and collect yourself. After all, they can see all of your responses. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? Select the order with status Case in review. Select Comment on Case. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Press question mark to learn the rest of the keyboard shortcuts. What to Do When A Case is Opened Against You on Poshmark, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night, Can You Sell Used Clothes on Etsy? As well as two other resellers I know. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. Select a listing. I was just wandering if theyd credit the shipping I paid to get the item in the first place. Click on your profile picture to reveal the dropdown menu. Share tips and tricks, make new PFFs, and banter about. Returns not allowed under Poshmark policy. Trades and Offline Transactions. I feel that posh has been banking on new sellers to grow. Now, I teach people how to do the same while skipping years of trial-and-error. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. The price a seller pays to Poshmark for a sale is 20%. Share tips and tricks, make new PFFs, and banter about. Shipping was quick, seller had good communication and gave me a great deal on the bundle. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. Want to learn how to make an extra $100-$1,000/month in less than an hour? I must have mixed up the labels. Select the order. One buyer from Mercari was super responsive and friendly to fixing the situation. SAME HERE. You bear all risks associated with any such transactions. Does it expire at some point? Why is this happening? After that poshmark even will put a charge to you for the shipping label. Create an account to follow your favorite communities and start taking part in conversations. I remind myself that not one of these people in Poshmark really knows me personally or at all. I need poshmark to resend me mailing labels on items that were accidentally sent. I don't use PM so I'm asking this question out of curiosity. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. Sometimes sellers (including me) make mistakes. Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. I hope this makes sense. Were all human! Such a hassle, sorry this happened to you! Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. makes a series of notes reminding myself to double check items. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. The item was damaged or lost. I received the wrong item from a seller in the mail yesterday. Here's the exact verbiage from Poshmark's return policy: The item was listed as the wrong size, color, price, etc. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. 3. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. Wrong items sent. Go to your Account Tab (@username). Response: Im sorry the item did not work out for the buyer. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! The first one is to sell items that are over $25 each. When a case is opened, the buyer is asked to upload photos and offer details of the item. Yep, I've had it happen a few times. I bought a nice coat from a poshmarker in the past. Where can I find out whats going on? Just be patient and try to focus on other aspects of your business in the meantime. Theres no harm in having a case opened against you or accepting a return. I must've gotten a little confused in the process and sent a size Large instead of the XL. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. r/poshmark Join 6 days ago I received my 1099k. how did you ship back? 3 days from the arrival of your package. They are even lower at their discount stores. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? Also, if youre selling as a business, youll want to keep up a professional image of your business. I have only bought a few things off Posh and had good luck. Click to follow this blog and receive notifications of new posts by email. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. But we have heard your feedback. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. They care whether or not you have the item they are searching for. Are cases annoying? As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. List Your Items. Jun 24, 2016. I'm a San Franciscan trying to stay true to frugal living in my native city. The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. Sure. Unfortunately, one of the items she went me was incorrect. The buyer and the seller do not pay. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? I am not sure why these people sell then don't ship other than scammers. Please let me know @annabelle343 if the candle will be sent, then ill return this. Select My Sales. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. For this reason shopping on Poshmark is very hit or miss. She paid $100* for a reformation dress that she did not get. My sales were good, not great when I first started around April 3rd. like when your normally sharing your closet, it automatically refreshes to the next item. WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. Thanks for any feedback. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. Seems logical to me. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Hair on item. I was trying to contact a seller with the same issue and it posted here, apologies! If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Poshmark pays for shipping on returned items. Like this post? Hopefully, you were thorough with the photos you originally uploaded to the listing. 6 Ways to Grow Your Poshmark Reselling Income Faster. Posh makes you return EVERYTHING in a bundle sale. Press question mark to learn the rest of the keyboard shortcuts. I never see an add regarding shopping on posh. . When I search in my closet for, lets say, sale, and maybe I want to share all of my sale items it doesnt allow you to share (then) next. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. Select More Actions. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please let me know @annabelle343 if the candle will be sent, then ill return this. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office?